FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and aim to respond within 24 hours. You can reach us at info@pipandwells.com.

HOW LONG DOES PROCESSING TAKE?

Orders are processed within 1 business day. Most orders are picked and packed the same day if placed before 17:00 CET on a working day.

HOW LONG DOES SHIPPING TAKE?

Delivery times after dispatch:

— Netherlands: next business day
— Belgium, Germany & France: 1–2 business days
— Rest of Europe: 2–3 business days

Delivery times are estimates and may vary due to carrier delays or peak periods.

DO YOU SHIP INTERNATIONALLY?

We currently ship within Europe. For inquiries about shipping to other regions, please contact us at info@pipandwells.com.

CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?

Orders are processed quickly. If you need to change your address, contact us immediately at info@pipandwells.com with your order number. We'll do our best to update it before dispatch.

WILL MY ORDER ARRIVE IN ONE PACKAGE?

Yes, all items in your order are shipped together in one package.

OUT OF STOCK / BACKORDERED ITEMS

If any item in your order is out of stock, we'll notify you by email. If restocking takes more than 2 weeks, we'll automatically issue a full refund for those items.

I RECEIVED A DAMAGED ITEM — WHAT DO I DO?

We're sorry to hear that! Please contact us at info@pipandwells.com with your order number and a photo of the damage. We'll make it right.

HOW CAN I TRACK MY ORDER?

Once your order ships, you'll receive a confirmation email with your tracking number. You can also use the Track My Order link in the main menu. For further help, reach us at info@pipandwells.com.

WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?

Please contact us within 30 days of delivery at info@pipandwells.com with your order number. We offer a full Money Back Guarantee and will resolve the issue promptly.