Privacy & Data Protection Policy

Effective date: 23 February 2026

Pip & Wells respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation, also known as GDPR, and applicable Dutch data protection laws.

This Privacy & Data Protection Policy explains how we collect, use, share, and protect your personal data when you visit our website or make a purchase through www.pipandwells.com.

1. Company Information

Pip & Wells
Hagelkruis 19
5761 GP Bakel
The Netherlands

KVK Number: 97455059
Vestigingsnummer: 000062695371
Email: info@pipandwells.com
Website: www.pipandwells.com

Pip & Wells is registered in the Netherlands and operates in the retail of home fragrance and interior products.

2. Personal Data We Collect

When you visit our website or place an order, we may collect certain personal data that is necessary to process your order, improve our services, and provide customer support.

2.1 Information You Provide Directly

The information you provide directly may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Communication history with our customer support team

Payment details are processed securely by trusted third party payment providers. We do not store full credit card numbers.

2.2 Automatically Collected Information

When you browse our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device information
  • Time zone
  • Referring website
  • Pages viewed
  • Click behavior
  • Cookies and similar tracking technologies

3. Legal Basis for Processing

Under GDPR, we process personal data based on the following legal grounds:

  • Contractual necessity, to process and deliver your order
  • Legal obligation, to comply with tax, accounting, and administrative requirements
  • Legitimate interest, to improve our website, protect our business, and prevent fraud
  • Consent, for email marketing and certain cookies

You may withdraw your consent at any time.

4. How We Use Your Personal Data

We use your personal data to:

  • Process and ship orders
  • Provide customer service
  • Send transactional emails, such as order confirmations and shipping updates
  • Improve website performance and user experience
  • Prevent fraud and enhance security
  • Send newsletters and promotional communications, only when you have given consent

We do not sell your personal data.

5. Payment Processing

Payments are securely handled by trusted third party payment providers. These may include:

  • Shopify Payments
  • Klarna
  • PayPal
  • Other payment providers available on our website

These providers process payment information in accordance with their own privacy policies and GDPR obligations.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyze website traffic
  • Improve marketing performance

Visitors from the European Union are shown a cookie consent banner in accordance with GDPR and applicable privacy regulations.

You can manage or disable cookies through your browser settings at any time.

7. Sharing of Personal Data

We only share personal data when necessary with trusted partners, such as:

  • Payment providers
  • Shipping and logistics partners
  • IT and hosting providers
  • Marketing platforms, only when consent has been given

All service providers are required to protect your data and may only process it for the purposes agreed with Pip & Wells.

8. International Data Transfers

Some service providers may process data outside the European Economic Area. When this happens, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations, including tax retention requirements
  • Resolve disputes
  • Enforce agreements

When personal data is no longer required, it will be securely deleted or anonymized.

10. Your Rights Under GDPR

If you are located within the European Union, you have the following rights regarding your personal data:

  • The right to access your personal data
  • The right to request correction of inaccurate information
  • The right to request deletion of your data
  • The right to restrict processing
  • The right to object to processing
  • The right to request data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with the Dutch Data Protection Authority, also known as Autoriteit Persoonsgegevens, or your local supervisory authority

To exercise any of these rights, please contact us at info@pipandwells.com.

We will respond within the legally required timeframe.

11. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of online transmission or electronic storage is completely secure.

12. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices, content, or security of these websites.

13. Changes to This Policy

We may update this Privacy & Data Protection Policy from time to time to reflect legal, operational, or regulatory changes.

The updated version will be posted on this page with a revised effective date.

14. Contact

If you have any questions about this Privacy & Data Protection Policy or how we handle your personal data, please contact us at info@pipandwells.com.

We aim to respond within 24 hours.