Last updated: 15 September 2026
This policy applies to purchases from Pip & Wells through our online storefronts. Your statutory consumer rights remain unaffected.
14-day returns from delivery
You may cancel your purchase without giving a reason by notifying us within 14 calendar days after the day you receive your order. For one order delivered in separate parcels, the period starts after receipt of the last item. Any legally required extension of this period applies. After notifying us, you have a further 14 days to send the goods back.
Our ordinary change-of-mind return period ends after this notification deadline. A return notified in time remains valid. Rights relating to faulty, damaged or incorrect goods continue independently of this period.
How to return
Email info@pipandwells.com or use our withdrawal information and model form. Include your order number or other details that allow us to identify the purchase. A reason is optional. You do not need our approval to exercise your right of withdrawal.
Contact us for the appropriate return instructions. You may also return goods to Pip & Wells, Hagelkruis 19, 5761 GP Bakel, The Netherlands. Pack the goods securely and keep proof of posting.
Condition of returned goods
You may inspect the goods as you would in a shop. Return them complete with supplied accessories and, where possible, their original packaging. Original packaging is not a condition of your statutory right of withdrawal.
We may deduct the actual loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits this. This also applies to fragrance oils; opening a bottle does not by itself automatically remove your statutory rights.
Return costs
If you change your mind, you pay the direct cost of returning the goods. We cover necessary return costs for incorrect, damaged or faulty goods where we are responsible under your statutory rights or our warranty. Contact us so we can arrange the appropriate return method. We do not charge a restocking fee.
Refunds
We refund within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever comes first. For a full-order withdrawal, we also refund the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery option are not refunded. For a partial return, the original delivery charge is not refunded unless required by law.
Refunds use the original payment method unless you agree otherwise, without additional refund fees. Any lawful deduction for loss in value will be explained.
Damaged, faulty or incorrect goods
Contact us as soon as reasonably possible with your order details, a description of the issue and, where possible, photos. A report made more than 48 hours after delivery does not automatically remove your rights. We will arrange the remedy required by applicable law, such as repair, replacement or refund. See our warranty terms.